refund policy
VMF Events B.V. (known here as “we” or “VMF”) has established a 30-day return policy for its products.VMF has a no-refund policy for purchased tickets for festivals, but you are free to transfer festival tickets to others yourselves.
Eligibility for Return
To be eligible for a return, your item must meet the following criteria:
- The item should be in the same condition as when you received it.
- It must be unopened and in its original packaging.
- You’ll need to provide the receipt or proof of purchase.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unopened and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return
You can contact us at michiel@vanmollfest.nl. Please note that returns will need to be sent to address mentioned in the footer. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at michiel@vanmollfest.nl.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Also we have a no-refund policy for purchased tickets for festivals, but you are free to transfer festival tickets to others yourselves.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at michiel@vanmollfest.nl.
Changes to our policy
VMF reserves the right to modify this Policy at any time. We advise you to check the Refund Policy regularly for any changes.
Contact us
VMF Events B.V. – Please check our website for our contact information: www.vanmollfest.com
Updated 14 feb 2025
VMF Events B.V.
Goorstraat 10
5613 BM Eindhoven
The Netherlands
Registration number Chamber of Commerce: 96103957